Privacy Policy
1. Introduction
Trustdice Casino ("we," "us," "our," or "Trustdice") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our gaming services.
We comply with applicable data protection laws in New Zealand, including the Privacy Act 2020. Please read this policy carefully. If you do not agree with our practices, please do not use our services.
2. Data Controller Information
Trustdice Casino is the data controller responsible for your personal information. Our primary contact details are:
- Email: [email protected]
- Jurisdiction: New Zealand
3. What Data We Collect
Personal Information
When you register with Trustdice Casino, we collect:
- Full name and date of birth
- Email address and phone number
- Residential address and postal code
- Government-issued identification documents for verification purposes
- Banking and payment information
Gaming Information
We collect data related to your gaming activity on Trustdice Casino, including:
- Games played and wagering history
- Deposit and withdrawal transactions
- Account balance and bonus usage
- Time and duration of gaming sessions
Technical Information
We automatically collect technical data when you access our platform:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on each page
- Referring website URLs
- Location data (at country/region level)
4. How We Use Your Data
Trustdice Casino uses the information we collect for the following purposes:
- Account Management: Creating and maintaining your Trustdice account, verifying your identity, and processing transactions
- Legal Compliance: Meeting anti-money laundering (AML) and know-your-customer (KYC) obligations
- Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and gaming violations
- Service Improvement: Analyzing user behavior to improve our platform, games, and customer experience
- Marketing and Communications: Sending promotional offers, bonuses, newsletters, and updates (with your consent)
- Responsible Gambling: Monitoring for problem gambling patterns and implementing player protection measures
- Customer Support: Responding to your inquiries and resolving disputes
5. Cookies and Tracking Technologies
Trustdice Casino uses cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:
- Remember your login preferences and settings
- Track your gaming activity and preferences
- Measure website performance and user engagement
- Deliver personalized content and recommendations
You can control cookie settings through your browser, but disabling certain cookies may affect your ability to use Trustdice Casino fully. We also respect do-not-track signals where applicable.
6. Data Sharing with Third Parties
Trustdice Casino does not sell your personal data. We may share your information with:
- Payment Processors: To process deposits, withdrawals, and financial transactions securely
- Verification Services: Third-party providers for identity verification and compliance checks
- Regulatory Authorities: When required by New Zealand law or to comply with regulatory requests
- Responsible Gambling Organizations: Information may be shared with self-exclusion databases to support player protection
- Fraud Prevention Services: To detect and prevent fraudulent activities across the gaming industry
- Service Providers: Hosting providers, analytics services, and customer support platforms that assist in operating Trustdice Casino
All third parties are contractually obligated to maintain confidentiality and use your data only as necessary for their specific purposes.
7. Data Retention Period
Trustdice Casino retains your personal data for the duration of your account and as follows:
- Active Accounts: Data is retained while your account is active
- Inactive Accounts: After account closure, we retain data for a minimum of 5 years to comply with anti-money laundering regulations and regulatory requirements
- Gaming Records: Transaction and gaming history is retained for regulatory and dispute resolution purposes
- Marketing Communications: You may request removal from marketing lists at any time
8. Your Rights
Under the Privacy Act 2020, you have the following rights:
- Right of Access: You can request a copy of your personal data held by Trustdice Casino
- Right to Correct: You may request correction of inaccurate or incomplete information
- Right to Deletion: You can request deletion of your data, subject to legal retention obligations
- Right to Withdraw Consent: You may withdraw consent for marketing communications and optional data collection at any time
- Right to Complain: If you believe Trustdice Casino has mishandled your data, you may lodge a complaint with the Privacy Commissioner
To exercise any of these rights, contact us at [email protected].
9. Security Measures
Trustdice Casino implements comprehensive security measures to protect your personal and financial information:
- Advanced encryption technology (SSL/TLS) for all data transmissions
- Secure firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Strict access controls and employee confidentiality agreements
- Secure payment gateway processing and PCI DSS compliance
- Multi-factor authentication options for account protection
While we employ industry-standard security practices, no online platform is completely risk-free. We encourage you to maintain strong passwords and report any suspicious activity immediately.
10. Changes to This Policy
Trustdice Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of Trustdice Casino following notification of changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions about this Privacy Policy or how Trustdice Casino handles your personal data, please contact us:
- Email: [email protected]
You can also review our Terms and Conditions, learn more about our Responsible Gambling commitment, or visit our homepage for additional information.