Responsible Gambling

Our Commitment to Responsible Gambling

At Trustdice Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should be entertainment, and we take our responsibility to protect our players seriously. We actively promote responsible gambling practices and provide tools and support to help you maintain control over your gaming activity.

We comply with all applicable New Zealand gaming regulations and work continuously to ensure our platform supports healthy gaming habits. If you ever feel that your gambling is becoming problematic, we encourage you to reach out for support.

Recognising Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. It's important to recognise the warning signs so you can take action early. Consider whether any of these apply to you:

• Spending more time or money gambling than you intended
• Feeling anxious or irritable when not gambling
• Gambling to escape stress, worry, or negative emotions
• Chasing losses by gambling more to try to recover money
• Lying to family or friends about your gambling activity
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money or experiencing financial difficulties because of gambling
• Feeling unable to stop or control your gambling despite wanting to
• Using gambling as a way to solve financial problems

If any of these warning signs resonate with you, it may be time to take steps to regain control or seek professional support.

Self-Assessment Questions

Asking yourself honest questions about your gambling can help you identify whether your habits are healthy or concerning:

• Am I gambling with money I can afford to lose?
• Do I gamble to relax or to escape problems?
• Have I ever tried to hide my gambling from others?
• Do I feel a need to gamble with increasing amounts of money to get the same excitement?
• Have I missed work, school, or important social events because of gambling?
• Has gambling caused arguments or problems in my relationships?
• Have I borrowed money to fund my gambling?
• Do I feel unable to stop gambling, even when I want to?

If you answered "yes" to several of these questions, it may be helpful to speak with a counsellor or contact one of the support services listed below.

Setting Personal Limits

One of the most effective ways to maintain control over your gambling is to set personal limits before you start playing. Trustdice Casino provides several tools to help you manage your activity:

Deposit Limits

Set a maximum amount you are willing to deposit over a specified period. This ensures you do not spend more than you can afford. You can set daily, weekly, or monthly deposit limits through your account settings.

Loss Limits

Establish a maximum amount of losses you are prepared to accept within a set timeframe. Once you reach this limit, your account will be temporarily suspended until the period ends.

Wager Limits

Control the maximum amount you can stake on individual games to prevent excessive betting and help manage your bankroll responsibly.

Time Limits

Set a maximum duration for your gaming sessions. Our system will remind you when you are approaching your time limit and can automatically log you out when the time expires.

These limits are designed to work for you. You can adjust them at any time, though increases to limits may take effect after a waiting period in accordance with responsible gambling best practices.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling or wish to stop entirely, Trustdice Casino offers self-exclusion options:

Cooling-Off Period

You can request a temporary suspension of your account for a period of 24 hours to 6 weeks. During this time, you will not be able to access your account or place bets. This gives you space to reflect and regain control.

Self-Exclusion

If you wish to take a longer break or stop gambling permanently, you can request a self-exclusion period of up to 5 years or indefinitely. Once self-excluded, you will not be able to open a new account with Trustdice Casino during the exclusion period.

To request a cooling-off period or self-exclusion, contact our support team at [email protected] or through your account settings. These requests are processed immediately and are binding.

Reality Checks and Session Reminders

We encourage all players to take regular breaks. Trustdice Casino provides:

• Pop-up reminders at regular intervals during your gaming session to help you stay aware of how long you have been playing
• Balance notifications that show your current account balance and how much you have won or lost during your session
• Automatic session timeouts after a period of inactivity to prevent extended uninterrupted play

These tools are designed to keep you informed and mindful during your time with us.

Protection of Minors

Trustdice Casino is strictly for adults aged 18 years and older. We have strong age verification procedures in place to prevent minors from accessing our platform. All players must provide proof of age during the registration process.

If you are concerned about a young person's access to gambling, we encourage you to:

• Use parental controls and content filtering software on devices they use
• Discuss gambling and its risks openly with young people in your care
• Contact a support service if you believe a minor has been gambling

Helpful Resources and Support Services for New Zealand

If you or someone you know is struggling with gambling, the following organisations provide free, confidential support specific to the New Zealand region:

Problem Gambling Foundation

The Problem Gambling Foundation is New Zealand's leading independent service dedicated to problem gambling prevention and treatment.

• Helpline: 0800 654 655 (free phone and text, 24/7)
• Website: www.pgf.nz
• Provides counselling, support groups, and information

Gamblers Anonymous

A peer-support organisation offering meetings and support for people affected by problem gambling.

• Website: www.gamblersanonymous.org.nz
• Meetings held throughout New Zealand

1DOC

Provides telehealth services and can connect you with healthcare professionals who specialise in gambling-related issues.

• Phone: 0800 011 011

How to Get Help

If you are experiencing problems with gambling, here are the steps you can take:

• Talk to someone: Reach out to a trusted friend, family member, or counsellor. Many people find it helpful to discuss their concerns with someone they trust.
• Contact a helpline: Call one of the free support services listed above. Counsellors are trained, non-judgmental, and confidential.
• Use our self-exclusion tools: Set deposit limits, time limits, or request a self-exclusion through your Trustdice Casino account.
• Seek professional help: A counsellor or therapist experienced in gambling issues can provide strategies and support tailored to your situation.
• Access further treatment: Some people benefit from residential treatment programmes or ongoing therapy.

Remember: seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.

Our Responsible Gambling Tools

Trustdice Casino is committed to providing features that support responsible play. The tools available to you include:

• Deposit limits: Daily, weekly, and monthly caps on how much you can deposit
• Loss limits: A maximum amount of losses over a set period before your account is suspended
• Wager limits: Control over the maximum stake per spin or bet
• Time limits: Automatic session timeouts and reminders
• Cooling-off periods: Temporary account suspension from 24 hours to 6 weeks
• Self-exclusion: Long-term account closure up to 5 years or indefinitely
• Reality checks: Pop-up notifications during gameplay
• Account statements: Detailed records of your gambling activity and spending

All these tools are easy to access through your account settings. We encourage you to use them to keep your gaming enjoyable and within your control.

Further Information

For more information about responsible gambling, please visit our Terms and Conditions or Privacy Policy. You can also contact our support team at [email protected] with any questions about our responsible gambling commitment.

Gambling should be fun. If it stops being fun, we encourage you to take action and seek the support available to you.